Ppt on iso 9001 clauses

Tip: For more information about organizational knowledge, see: How to manage knowledge of the organization according to ISO This means that the organization will need to have a process for determining the necessary competence and achieving it through trainings and other means.

Employees must be made aware of the Quality Policy and its contents, any current and future impacts that may affect their tasks, what their personal performance means to the QMS and its objectives, including the positives or improved performance, and what the implications of poor performance may be to the QMS. Tip: For more information, see: ISO awareness training material: How to create it, what it should contain.

The key elements that need to be decided and actioned are what needs to be communicated, when it needs to be communicated, how it should be done, who needs to receive the communication, and who will communicate. It should be noted here that any communication outputs should be consistent with related information and content generated by the QMS for the sake of consistency. The standard requires that documented information created or updated in the scope of the QMS must be properly identified and described, also considering its content presentation, and media used.

All documented information must go under proper review and approval procedures to ensure it is fit for its intended purpose. For proper control of documented information, the organization must consider the provision of processes regarding the distribution, retention, access, usage, retrieval, preservation and storage, control, and disposition of such information.

It should also be noted that there must be controls in place to prevent the unintentional use of obsolete information. Operation 8. The first step is to determine the requirements for products and services, meaning what features the product or service will have. Then, the organization needs to define how processes will be performed and what criteria the product or service needs to meet to be accepted for release.

Finally, the organization needs to determine the resources needed for the processes and the records needed to demonstrate that the processes were carried out as planned. This communication must include information related to the products or services, handling inquiries, contracts or orders, customer feedback, handling and controlling customer property and, if needed, establishing specific requirements for contingency actions.

Before offering the product or service to the customer, the organization needs to ensure that the requirements for the products and services are defined, and that the organization is able to deliver such products or services. Requirements for products and services include any applicable legislation and the requirements that the organization considers to be necessary.

After receiving the order, the organization must, prior to delivery, review the requirements related to the product and keep records about the review. If the customer changes its requirements, these also must be reviewed and recorded. In case of changes, the organization must ensure that all documented information is amended and all relevant persons are aware of the changes.

Tip: For more information, see: How the ISO standard can help improve relationships with your customers. Design and development outputs must be in a form suitable for verification related to input elements, and must be approved before acceptance. They can be in the form of a drawing, engineering documentation, plans, etc. The organization also needs to define design and development review activities. The purpose of these activities is to determine whether the design and development process goes in the intended direction.

The review can be done in appropriate phases or at the end of project. The review identifies problems during design and development and suggests actions to resolve them; it can include other interested parties. The design and development review must be documented. Also, the company needs to identify, review, and control changes during the design and development of products and services.

Documented information should be kept regarding the changes, results of reviews, authorization of the change, and actions taken to prevent adverse effects. The purchasing includes products and services you acquire from suppliers and outsourced processes.

The organization needs to establish and document criteria for suppliers selection, which includes how crucial the purchased product or service is to the quality of your product. Results of the supplier evaluation must be kept. This includes a sufficient level of documentation, like procedures, work instructions and records, monitoring and measurement equipment, appropriate infrastructure, etc.

The organization must use suitable means to identify outputs when it is necessary to ensure products and services conformance. When the traceability is a requirement, the organization needs to control the unique identification of outputs and retain documented information necessary to enable traceability.

In cases when the organization uses property belonging to a customer or external provider, it is required to identify, verify, protect, and safeguard this property. When the property of the customer or external provider is lost or damaged, the organization will have to report to the owner and retain documented information on what has occurred.

Iso Understanding. Embed Size px. Start on. Show related SlideShares at end. WordPress Shortcode. Share Email. Top clipped slide. Download Now Download Download to read offline. The new ISO Overview iso Introduction to ISO Upload iso presentation.

Related Books Free with a 30 day trial from Scribd. Related Audiobooks Free with a 30 day trial from Scribd. Striving July. Abhishek Joshi AJ. Ashish Gupta. Nippon Indosari Corpindo, Tbk. KIM Indonesia. Ahmad Subechi. Said Mansour. Htun Tun. Show More. They should create and maintain the internal environment in which people can become fully involved in achieving the organizations objectives. This principle is reflected in ISO clauses 5. Application of this principle involves: Considering the needs of all interested parties including customers, owners, employees, suppliers, financiers, local communities and society as a whole.

Establishing a clear vision of the organizations future. Setting challenging goals and targets. Creating and sustaining shared values, fairness and ethical role models at all levels of the organization. Establishing trust and eliminating fear. Providing people with the required resources, training and freedom to act with responsibility and accountability.

Inspiring, encouraging and recognizing peoples contributions. People at all levels are essence of an organization and their full involvement enables their abilities to be used for the organizations benefit. Application of this principle involves: People understanding the importance of their contribution and role in the organization. People identifying constraints to their performance. People accepting ownership of processes and problems and their responsibility for solving them.

People evaluating their performance against their personal goals and objectives. People actively seeking opportunities to enhance their competence, knowledge and experience. People freely sharing knowledge and experience. People openly discussing problems and issues. A desired result is achieved more efficiently when activities and related resources are managed as a process.

This principle is reflected in almost all clauses of ISO Systematically defining the activities necessary to obtain a desired result. Establishing clear responsibility and accountability for managing key activities. Gurudutt N. OmAr FaRuK. Vinu Nair. N D Shan. Show More. Views Total views. Actions Shares. No notes for slide. Scope 2. Normative references 3. Terms and definitions 4. Context of the Organization —Understanding the organization and its context.

Improvement —Non-conformity and corrective 7. Examples : Customers, Owners, people in an organization, Suppliers, bankers, unions, partners or society. Definitions 9. Process Characteristics A Process and the Interaction of its elements 16 Quality Management System Model 17 Clause 4 — Context of the organization 18 4.